Our products are food items made fresh in small batches, so we cannot take back opened or used products. We do want you to be happy with every order, and we will make it right if something goes wrong on our side.
Cancelling an order
- You can cancel before your order is dispatched. Message us on WhatsApp with your order number as soon as possible and we will cancel it and refund you in full.
- Once an order has been dispatched, it can no longer be cancelled.
Damaged, wrong or spoiled products
If your order arrives damaged, leaking, spoiled, past its date, or if you received the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and the packaging
- If possible, a short video of opening the parcel
After checking, we will send a replacement or refund the amount for the affected item, whichever you prefer.
What we cannot accept
- Returns of opened or partly used products
- Returns because of a change of mind or because the taste was not to your liking
- Claims made more than 48 hours after delivery
How refunds are paid
- Online payments (UPI, cards, net banking) are refunded to the same payment method. It usually reaches your account within 5 to 7 working days after we approve the refund, depending on your bank.
- For Cash on Delivery orders, we will refund by bank transfer or UPI. Please share your UPI ID or bank details when we ask.
Payment deducted but order not placed
If money was deducted but your order did not go through, the amount is normally returned automatically by your bank within 5 to 7 working days. If it is not, please contact us with your payment reference and we will help.
How to reach us
Phone / WhatsApp: +91 88385 36343, or use our Contact page.